Refund policy

Return & Refund Policy

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not show signs of use, damage, or alteration.

  • Proof of purchase (order confirmation or invoice) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Clearance, sale, or final-sale items (unless received damaged or defective).

  • Gift cards or digital products, if applicable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

After verification, we will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return, please contact us at:

Email: mrenter1207@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for return

  • Supporting photographs (if applicable)

Once your return request is approved, instructions for returning the item will be provided.

5. Refund Policy

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service when returning products.

7. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Homista
Email: mrenter1207@gmail.com

We are committed to resolving customer concerns promptly and fairly.